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Front of House Business Support Manager

Permanent  for Serco in Plymouth

FRONT OF HOUSE - BUSINESS SUPPORT MANAGER

Location: Plymouth

Salary: up to £30,000 per annum (plus pension & other benefits)

Hours: 39 hours per week

A fantastic opportunity has arisen for a Front of House Business Support Manager to be based at Derriford Hospital. Derriford Hospital is a large teaching hospital in Plymouth.

As a FOH/Business Support Manager you will be responsible for investigating performance improvement initiatives, measuring productivity levels and making recommendations to the Patient Services managers, to enhance the efficiency of the departments.

The post holder will deliver on strategic business improvement plan incorporating Health & Safety in line with corporate and service priorities focusing on delivering efficiencies and improved service user experience. You will be responsible for the identification of performance improvement initiatives within the contract in order to harness the benefits of new business processes and systems and innovative practice to deliver continuous improvement.

You will promote the development of best practice in continuous improvement activity across the contract as required, leading customer service excellence and a continuous improvement culture, so that the business remains at the leading edge of service delivery and value.

Essential skills & experience

Degree in relevant discipline (or equivalent) and/or substantial industry experienceNEBOSH General Certificate in Health & SafetyHighly developed interpersonal and communication skillsManagement experience in a complex multi service environmentSubstantial experience within the acute healthcare sectorConsiderable experience in dealing with multi million pound budgets and large scale, high value capital projectsHighly self-motivated and ability to motivate othersStrong business skills derived from experience in simultaneously managing a number of complex services over a number of yearsA strong leader and be able to influence, support and steer a large diverse team.

Job added on 25-07-2014