Customer Service Specialist
On behalf of our global engineering client we are recruiting for experienced Customer Service Specialists, based at their site in Didsbury. The successful candidates will ideally have a minimum of 1 years experience in a service or technical service centre role and be responsible for;
• Maintaining the highest degree of customer satisfaction• Evaluating customer issues and identifying appropriate path to resolution, • Communicating customer needs and priority to appropriate technical personnel to effectively maximize customer satisfaction. • Responsible for following customer concerns through resolution. • Providings updates into Service Management system as required. • Dealing with contractors both internal and external.• Completing Administration to a high standard
Skills required include;• Preferably with experience in HVAC, Fire, Security and/or mechanical systems environment• Ability to follow processes and procedures• High attention to detail including accurate recording and management of data• Excellent communication/phone skills.• Operational planning and execution skills.• Excellent time management and organizational skills.• Interpersonal skills; including the ability to quickly establish and maintain rapport at all levels; sensitivity.• Fluent to native speaking in English and at least one other relevant language preferred • The ability to build and maintain effective relationships with customers based on trust and mutual understanding.
Hours of work are 8 hours per day worked between 7am and 7pm, Monday to Friday.For more information and to be considered for this role please send your CV to Chris Chambury at The Recruitment Fix Ltd.