Customer Service Adviser - Belfast
Job Title: Customer Service AdviserLocation & Post Code: Belfast, (BT3)Salary: Competitive
Reports To: Section Manager
Our client is a fantastic national brand who specialise in removals and storage, offering a full range of professional removals and storage services for home and business. They are currently looking for a Customer Service Adviser, to join their team based in Belfast.
Customer Service Adviser Job Purpose:
• Maximise revenue through prompt and professional move management.• Deliver a consistent superior service in line with the company quality standards and improve the customer experience.• Comply with company cash management guidelines.
Customer Service Adviser Responsibilities:
• Manage queries from customers regarding quotes, moving towards closing the sale and up selling where possible.• Ensure full accuracy and data integrity within the database including correct input of all enquiries and all customer communication.• Work closely with Sales Consultants to arrange sales visits ensure accurate and professional sales quotations are submitted within 48 hours of Survey Date.• Liaise with operations to ensure bookings are accurately made and acceptance administration is completed.• Invoice and payment to be made on all bookings to ensure group cash management targets are met.• Resolve customer complaints and claim settlement.
Customer Service Adviser Skills, Knowledge & Experience:
• Previous Customer Service experience is essential.• Customer centric and team player.• Outstanding customer service skills.• Excellent communication skills both verbal and written.• Excellent telephone manner.• Ability to work with others and share Best Practice.• Contribute to a can do environment.• Ability to deal with complaints and resolve problems.• Removals experience is preferred but not essential.
The successful candidate will possess a good telephone manner and be able to generate good written communication. They will need to be methodical in their approach and able to set a plan and deliver it. Dealing with the client can be very demanding, so patience and diplomacy are important. Previous experience of Word, Excel and e-mail would be helpful but not essential.
How To Apply:
If you wish to be considered for this superb opportunity click ‘apply’. If you feel you have the necessary skills for this role please send your CV, along with a covering letter, stating your salary expectation. Candidates will only be contacted if they are invited for interview. You must be eligible to work in the UK.
Please check your email for confirmation that your application has been received and to follow further instructions if applicable.