IT Technical Customer Service & Support Coach
Smart10 Ltd is an 'Award Winning' and independently run recruitment consultancy which specialises in both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies and were named as Winners of 'New Business of the Year’ in 2013 and won the overall 'Judges Award’ for most 'promising' and 'innovative' company within Hertfordshire at the Herts Business Awards in 2012.
We are proud to work with a leading number of blue-chip companies as well as smaller SME’s businesses throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client’s expectations. 'smart10 - One career. Go for it!
'smart10 - One career. Go for it!
Position: IT Technical Customer Service & Support Coach
Location: South East London
Salary: £20,000 - £22,000 plus generous bonus and additional benefits
Contract: Perm, Full time - Mon - Friday
An articulate Customer Service & Support Coach required for a global organisation that provide services and solutions of conferencing.
Job Responsibilities:To provide support and coaching to the team.To assist and support the team to achieve business, department and individual objectives.Support newly trained staff to develop their skills on Technical issues.Manage staff – ensure they are completing daily tasks in line with business operations.Monitor changes and updates and inform team as required.Coach and develop staff through “one to one” coaching.Monitor calls and provide feedback.Produce reports on a daily/weekly/monthly basisTraining as required
Required Skills/Experience:Business to business experienceSolid Technical support experienceExcellent customer service expertiseExceptional attention to detailGood interpersonal skills, including resolving conflict.AnalyticalA multi-taskerGood MS Office skills (Word and Excel)A good team playerA bi lingual speaker of a European language would be highly beneficial
'smart10 Ltd - Ensuring that the best talent is matched to the right job and the right job has the best talent'
Should you be short listed for this position, a member of the Smart10 team will be in touch with you in the next seven working days. Good luck with your application!