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This job was posted more than 40 days ago...

Customer Service Advisors - Collections

Permanent  for Serco in Sheffield

Are you looking for your next opportunity working for a leading high street retailer? Workign in partnership with Brighthouse, Serco need excellent Customer Service Champions to work in the Collections department at our plush Contact Centre in Attercliffe, Sheffield. We have FULL TIME & PERMANENT opportunities available You will; - Accurately process incoming and outgoing calls in relation to collecting outstanding payments from customers - Ensure that customer satisfaction is achieved and a professional, empathetic service is provided. You will also; - Process customer enquiries and reach agreed payment solutions in line with business requirements and making future payment recommendations to customers. - Ensure that all customers receive the same high professional level of service - Make financial decisions taking into account risk factors to minimise loss. Authorise refunds, credit, replacements etc to an agreed level - Ensure you read any client issued documentation to keep up to date with procedures and information - Liaise with relevant internal departments and external companies to ensure customer queries are dealt with effectively and efficiently (where applicable) - Recording completed off line work for analysis - Ensure that line management are aware of errors or problems with customers or equipment. - To be able to answers specific questions relating to FCA products in line with FCA guidelines - To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work - Carry out any reasonable request made by a manager

You will absolutely need; - Excellent communication skills, both verbal & written - Impeccable listening skills - Impressive negotiation skills You will also need; - A general standard of education - Good Keyboard skills - Organisational skills to manage workload Knowledge of the FCA would be desirable

Job added on 04-07-2014