Trainee Admin Support
We currently have a very exciting opportunity based in a fast growing business on the outskirts of Chester. The role is within Administrative Support and will be perfect for somebody that is looking to build a career within the travel industry, will always work hard and learns quickly. The role is a permanent contract based in Chester; the successful candidate will be earning £14,500 per anum. The key objectives for this position are:· To make available online, to set deadlines, appropriate airline fares · To communicate new fares, changes, updates to relevant internal customers· To respond quickly to queries from internal customers Tasks and responsibilities include but are not limited to:· Sense-check incoming fares & contracts· Make available online airline fares as appropriate· Accurately create Excel spread-sheets out data received from airlines · Have a comprehensive understanding of each airlines nett fare structure and rules· Become proficient in Amadeus and FareXpert· Answer airline fare and product queries from internal or external customers· Communicate clearly and effectively to internal or external customers · Have a good understanding of each airlines' products, routes and usps· Work proficiently on booking systems· Carry out checks and testing of fares released and bookings subsequently made· Create good relationships with airline suppliers· Liaise effectively with Marketing & Customer Support teams · Be able to produce accurate reports from the reporting system· Prepare ad-hoc sales reports for managers or airlines · Keep CRM database/42 up to date as necessary· Assist with system testing· Keep fare filing system up to date· Contribute openly at team meetingsMore general responsibilities involve:· Be a committed, enthusiastic and supportive team member· Answer phones and respond to queries to company standards· Answer other department's phones when necessary· Be aware of company's goals and aims and strive to achieve at every opportunity· Deliver an efficient and professional service to internal and external customers· Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings· Compile accurate business letters/reports as required· Acknowledge correspondence within set standards and timescales· Assist other departments when and where necessary to ensure business continuity and minimum standard performance· Maintain systems to ensure quality control· Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business· Keep accurate records and filing systems both computer and hard copy resources. If you would like to apply for this position, please submit your CV to firstname.lastname@example.org Office Angels Limited 13a Frodsham Street, Chester, Cheshire CH1 3JJ Tel: 01244 351222 Email: email@example.com Office Angels is an equal opportunity employer. If you do not hear back from Office Angels within 5 working days, your application has unfortunately been unsuccessful. Due to the large volumes of CVs we are currently receiving we are unable to respond to each applicant individually.