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Motor Claims Team Leader

Permanent  for Support Services Group in Liverpool

I am looking for an experienced Team Leader to work with my client in Liverpool. This is an exciting role with a reputable and successful organisation.

The main purpose of the role is to deal with all aspects of staff performance management to maximise productivity and output.

To achieve a first class customer service for all customers including policyholders, brokers and other teams within the business. As well as this you will need to maximise capture of vehicle hires for both credit hire and authorised hire. To capture maximum levels of third party injuries, repair and hire claims for intervention.

The daily duties in this role include Performance management of staff, dealing with all aspects of people management including recruitment, absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare.

Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer’s satisfaction.

To compile agendas and chair weekly team meetings

Undertaking team leader audits of a minimum of 5 files per handler per month.

Conducting all staff performance reviews.

Design, development and implementation of new claims process improvements.

Provision of a detailed weekly and monthly suite of MI reports highlighting trends hot spots and solutions implemented.

Development of strong working relationships with key customers such as Fleet Managers.

Participation in supplier management, particularly developing relations with motor engineers

Maximise car hire conversion building relations with key suppliers

Capture of third party claimants on fault cases

Job added on 26-06-2014