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Audio/Video/IT Support Engineer - Middlesex - to £40k

Permanent  for RE&M in Hounslow

Job Title: Systems Application Engineer Job DescriptionYou will be troubleshooting and assisting installation and operation of PC applications with international customers over the phone. These applications configure Audio/Visual hardware products either through a serial (RS232) or network (TCP/IP) interfaces to control Audio/Visual equipment such as switchers/projectors/displays/DVD's. You'll be assisting customers through the installation process and working with the software to troubleshoot any possible anomalies both with the software itself and with the communication and operation of the Audio/Visual hardware. You will closely communicate with Senior Software Engineers to report and discuss the problems you encounter in the field. You will ideally have Degree in a relevant subject.Technical skills: - You will have in depth knowledge of the Microsoft Windows operating system (registry, dlls, accounts, etc). - Good knowledge in the practical networking area (TCP/IP, Ethernet, IP Addresses, subnet masks, routers, gateways). - Basic knowledge on HTML, javascript and XML. - Basic knowledge of communication protocols like RS232/RS422/Infrared. - Knowledge of Audio/Visual system integration is preferred.Personal skills:You will have a good grasp of the English language and will be able to explain technical issue and procedures over the phone in terms understandable for everyone. You will have the ability to methodically troubleshoot a complex system.Lots more vacancies at

Job added on 18-06-2014