Mercedes-Benz Service Team Leader
Ciceley Commercials Ltd, Mercedes-Benz Commercial Vehicle Dealer of the Year, 2010, 2013 and 2014 is looking to recruit a LGV / HGV Service Team Leader to join our service department at our Bolton Dealership.
Ciceley Commercials provides an exceptionally professional and personal service to all of its customers. The successful candidate will need to adhere to the departmental practices and procedures of the company and will have the drive to go that extra mile to give Ciceley Commercials’ customers the best service possible.
The successful candidate will be expected to work a day shift pattern.
Main Duties will include:
·Receiving vehicles from customers in a friendly and professional manner.
·Supervising the flow of work for the Bolton service team into the workshop and allocating work as required making sure required customer deadlines are met.
·Keeping customers fully and regularly informed of any changes to costs and expected completion times/dates.
·Ensuring that job extensions are properly authorised and processed.
·Ensuring that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
·Taking responsibility for sub contracted repairs and ensure the quality of such.
·Ensuring that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
·Carrying out regular performance assessments of team members,monitoring and enforcing time control of team members.
Essential CriteriaPrevious main dealer experienceTeam management experienceHGV technical experienceExceptional communication skillsGood attention to detailBasic computer skills NumerateHard working with the ability to work under pressure Enthusiastic and dedicated approach to work Organised work ethic Safe and responsible work mannerCustomer focusedReliable and punctual Full UK Driving Licence
Desirable Criteria:Previous Mercedes-Benz experience
This is a fantastic opportunity for a Service Team Leader to work for an award winning dealership on the industries best commercial vehicles.
To apply for this position, please send a copy of your current CV and a covering letter to firstname.lastname@example.org. For more information please contact Neal Isherwood on 01204 383835.