Tower Assistant - Part Time
Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.Basingstoke Aquadrome is located within the West Ham Leisure Park in Basingstoke, and houses swimming pools as well as 3 flumes, the Rushing Rapids, a lagoon and spa pool.The Tower Assistant`s role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment.There is the potential opportunity to progress within this position, with the Aquadrome offering to help successful applicants acquire their National Pool Lifequard Qualification (NPLQ).Core Duties:- Provide supervision of the slides to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.- Provide supervision of dry-side activities to ensure customer safety at all times.- Ensure equipment is set up in order to meet the needs of the programmed activities.- Undertake cleaning tasks as required to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms and toilets.- Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate.- Maintain high levels of customer service at all times.- Maintain a full product knowledge of the services and activities available at the centre.- Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint.
Essential Skills and Experience:- Cleaning- High quality customer service skills- Excellent communication skills- The ability to empathise and work with customers of all age groups- Health and safety awareness- Commitment to and understanding of diversity & equalityDesirable Skills and Experience:- Previous experience in Leisure- A Sports-related qualificationIn line with Serco Leisure`s policy, all employees will have a DBS disclosure at an appropriate level.If you feel you meet the criteria for the role please apply and upload a copy of your CV.Serco is an Equal Opportunities Employer.