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Mortgage Account Manager

Permanent  for i2i recruitment in Cheltenham

Mortgage Account Manager Cheltenham Salary up to £19k 

Fantastic opportunity to work with one of Cheltenham’s top employers. As well as a fantastic culture and work place, my client also has a number of great benefits on top of the starting salary.

We are currently recruiting Mortgage Account Manager. Details of the role can be found below.

Essential:

Good telephone mannerConfident with a positive attitudeExcellent communication skillsPrevious customer service and financial service experience would be beneficial

Responsibilities:

To engage with customers who are or are about to experience difficulties in making their mortgage repayments.Contact to be made by any authorised means such as telephone and letter.Across the collections operation, to obtain payment/ payment commitment from borrowers to clear or reduce arrears.Using judgement and discretion to negotiate arrears solutions ensuring customers individual needs are taken into account but that also mitigate any potential losses.Proactively progress cases through the arrears cycle including the actioning of systems generated diary events and accurate and timely case notes. To recommend cases for litigation when all attempts to assist borrowers with reduction of arrears have failedDeal in an efficient and friendly manner with all external customersLiaise efficiently and friendly with all internal departments to build and enhance the working relationship.Prioritising, planning and controlling own workload to meet standards and deadlines.Contribute to the culture of continuous improvement across the Customer Service function.

Please note we welcome applications from candidates from all walks of customer service, hospitality, retail and office.

To apply for this fantastic opportunity and for an immediate interview, please email your CV to Katie at i2i Recruitment.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas. We are a corporate member of the REC and are dedicated to provide a professional quality of service to clients and candidates alike.

Job added on 24-11-2014