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This job was posted more than 40 days ago...

Team leader

Permanent  for Focus Resourcing Group in Cardiff

An opportunity has arisen for a Team Leader to manage and lead this new multi-functional team.

The successful candidate will:

Focus on customer careEnsure we are easy to do business withEnsure we operate in the most cost effective wayLead and inspire the teamBe the role model for the rest of the teamBe confident in making decisions in difficult situationsHave determination and resiliencePossess excellent communication skillsBe willing to manage a varied groupHave the desire and ability to learnBe flexible with regards to working hours & patterns, to support the needs of the business.

Essential duties and responsibilities:

Day to day management of the teamSupport and assist in implementation of Senior Management decisionsBe the first point of contact for the Regional Sales Manager'sHandle customer complaints, both internal & externalManaging attendance of team membersManage training plans and documentation of team members training, liaising closely with the Training DepartmentEnsure processes and procedures are correct and observedReport and manage team and individual performancePrepare monthly reports and assist in developing the direction of the division support structureAssist with continual improvement activitiesAdditional duties may be required to support the business needs.

Car driver preferred due to occasional meetings off site and some client interaction. Previous team leading experience essential.

Job added on 24-11-2014