Customer Relations Executive
CARING CUSTOMER COUNSELLOR
FALL IN LOVE WITH WHAT YOU DO.
Caring Customer Counsellor – Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun.
It’s doing things different. It’s changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp and switched on. Flexible, friendly and up for any challenge. So if you join us as a Customer Retentions Advisor, get ready for something new.
We love our customers and we hate to see them go. So when customers call to break up with us, you’ll see if you can make things right. It’s all about listening. If you can turn a negative situation into a positive experience, you’ll help them decide to stay. You’ll make them happier by telling them about other great Virgin products and services they could be enjoying – beating your own targets and helping the team beat theirs at the same time.
You’ll already have a taste for giving great customer service and you’ll understand what’s needed to make them happy – and coming back for more amazing service. You’ll need some basic computer skills too. But what’s vital is that you have get-up-and-go, a love of team working and a real desire to create fantastic experiences for our customers. In return we’ll give you coaching, training and one-toone development.
Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work – and we offer impressive benefits too. Get ready for a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts on our fantastic mobile, broadband and cable.
We get bucket loads of applications, so we ask you to only apply for one role in one location at a time. If you’re unsuccessful, you’ll need to wait six months before applying for the same job again. If it’s a different job though – then go for it!
Ready to TURN IT ON?