Customer Service Advisor, Leeds
We are looking for a customer service advisor to join our professional and friendly Clubhouse team. With a membership base in excess of 30,000 people, currently sharing 800 vehicles across 18 cities in England, Scotland and Wales; we are looking to add an extra pair of hands to ensure we meet member demand and keep great customer service at the core of our business.
The successful candidate will be passionate about delivering exceptional customer service and have previous experience in a customer facing environment.
This is an exciting and rewarding role for someone looking for a fresh challenge in a new and fast growing industry. The position is 40 hours per week and will include working a shift pattern between the hours of 0800 to 2000 Monday to Friday with one Saturday per month. This is a full time position. Hourly rates of up to £8.00 will be paid, dependent upon experience.Key tasks and responsibilitiesProcessing new applicants from initial application to issuing membership packsProactively monitor the bookings activity on screen to anticipate and, thereby, avoid any availability issues.Respond to requests from existing members to make or change bookings.Assisting members with any in car technology, car maintenance or parking problems, and liaising, as appropriate, with technology suppliers, roadside assistance companies and local authority parking services departments.Respond to membership enquiries received on-line or by phone.Follow up all membership enquiries to an agreed timetable and frequency.Ensure that the applicants meet the approved insurance criteria.Assist in credit controlExperience and person specificationPrevious work experience in a customer service or technical help desk environmentGood IT skills, database and CRM experience desirableConfident phone mannerFriendly personalityAbility to communicate clearly and calmlyGood organisation and prioritisation skillsGood at working under pressureAbility to work well in a teamFluent EnglishDriving licence and knowledge of cars useful but not essentialPassionate about delivering exceptional customer service