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Customer Service Executive

Dynamic, fast growing Media Company seeks a Customer Service Executive

Salary: £19,000 + Profit Share

Job Type: Full time/Permanent

Location: Shoreditch, London

Interested in working for an innovative and fast growing company?With a friendly, relaxed, and supportive culture?Clear career paths and professional development opportunities?

Opportunity details

FCBI is beginning another year of huge growth; with a solid 18 year track record and active in more than 50 countries around the world where we run websites, magazines, exhibitions and our own senior level, high profile business conferences.

Our customer service department currently consists of ten people and upon joining; you will become an integral member of this diverse and welcoming team, ensuring the smooth running of FCBI. This is a great opportunity for an experienced and highly organized individual with a proven track record.Roles and Responsibilities:

Customer billing and collectionsDatabase knowledge and entryHandle inbound customer emails and callsDeal with daily administration tasksElements of account management/Sector responsibilitiesCoordinating processes with teams across FCBI 

We need people who:

Will make our customers feel welcome, and strive to continuously deliver excellent customer serviceAre friendly, calm under pressure, and have a ‘can do attitude’Have an eye for detail and take pride in their workAre fluent in English with excellent communication skills, good grammar and spellingKnow how to organize and prioritise themselves and othersWork well within a team, yet happy to work ‘solo’If this sounds like you, then do not delay in applying as we are looking to fill this vacancy ASAP.

How to apply:

Please click apply which will take you to our application portal

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We reply to all applicants and look forward to hearing from you

Job added on 20-11-2014