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IT 3rd Line Support Engineer

IT 3rd Line Support Engineer


An opportunity has arisen for a suitably qualified, highly motivated and experienced 3rd line Support engineer to deliver ICT support services on behalf of One Education and over 165 Primary and Secondary schools within Manchester and the surrounding areas

Ideally the candidate should have experience of working on-site in both Primary and Secondary School environments and delivering remote support to customers on a busy helpdesk.

The successful applicant will have excellent communication skills and be able to deliver high quality support to our customers across a range ICT areas both on-site and via our Helpdesk. You will play a key role in developing and implementing new systems, making use of your experience of infrastructure support. You will also support staff on systems, hardware issues and software issues either face to face or remotely working to strict SLA's, being a point of escalation on project, networking and server installation work. 

Reporting to the Operations Manager, responsibilities include but are not limited to:

Create, design and develop technical solutions to meet business requirementsUndertake hands-on engineering work as part of IS Infrastructure projects, infrastructure maintenance work and third line incident support (including problem resolution)Work with the Service Desk, colleagues and external resources to provide advanced third line support (including problem management support) across all Systems and services.Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication

Essential Technical Skills:

In-depth knowledge of Microsoft desktop and server operating systemsIn-depth knowledge of VMWareKnowledge of Microsoft ExchangeExperience with Storage area networksKnowledge of SQL Server AdministrationKnowledge of IP networking specifically Cisco and HP switches.Experience of working in Data Centre environments

Closing date: 28 November 2014

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Job added on 19-11-2014