Business Travel Consultant
With offices in Manchester, London and Melbourne, Diversity Travel is a full service, independent Travel Management Company specialising in the charity and not for profit sector. Voted the best Travel Management Company at the business travel awards Diversity Travel is one of the fastest growing TMCs in theUK.
Due to our continued growth we are looking for a Business Travel Consultant to join our busy reservations team. Managing a portfolio of clients and accounts, our Business Travel consultants provide first-class customer service at all times. This key role has a broad scope: you will assist clients with their travel enquiries both over the phone and via email,including (but not limited to) booking flights, hotels, arranging car hire,airport parking and advising on travel visas.
As an instrumental part of the continuing success of the business, you will:
·Provide avariety of quotations to clients that meet their stated requirements
·Work closely with both Ticketing and Finance to ensure reservations/tickets areissued without any problems
·Understand key products, services and unique selling points
·Work with Business Account Managers to maximise opportunities and pass on relevant leads
To be successful in this role you will need tobe a highly motivated Business Travel Consultant with:
·Strong experience of nett fares, including air passes and RTW fares
·Excellent travel industry and worldwide travel knowledge - having preferably travelled extensively
·Good CRS knowledge – Galileo preferable but cross-training can be given
·Strong ticketing experience, including nett fares, reissues, etc
·Excellent organisational skills and the ability to work under pressure
·Excellent time management skills with the ability to plan current and future workloads effectively
·A “lead by example” work ethic to drive first class customer service from the reservations department for all clients, suppliers and Diversity departments.
So if you feel you could make a world of difference to our Reservations team then please get in touch, we'd love to hear from you.
STRICTLY NO AGENCIES PLEASE