Internal Account Manager and New Sales
INTERNAL ACCOUNT MANAGERPOSITION OVERVIEW
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction and renewal business. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with new clients to encourage new and repeat business opportunities.JOB RESPONSIBILITIES
Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Head of Sales of any problems that may arise.
Owns the contract renewals for an existing clients.
Owns the New Business Sales target to UK Schools
Works closely with the field based team in order to maintain a continuous knowledge of the sales plans and to identify potential issues and/or opportunities within or related to customers
Ensures that all Sales Force processes and procedures are completed, quality standards are met.
Aware and in pursuit of opportunities for account growth, involving sales support and Head of Sales where appropriate.
Communicates the client's goals and represent the client's interests to the business.
Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Reports to the Head of Sales providing regular input on all account activity, including status and call reports on a weekly basis.ACCOUNTABILITIES AND PERFORMANCE MEASURES
Achieves assigned sales quota in designated School accounts.
Achieves customer objectives defined by the Head of Sales.
Maintains high customer satisfaction ratings that meet company standards through a RAG Status Report
Achive 60 minutes of new business calling per day monitored by a telephone reporting system.ORGANIZATIONAL ALIGNMENT
Reports to the Head of Sales on a monthly basis – Forecasting, KPI’s and Objectives through 1:1 meetings.
Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.?REMUNERATION
Works towards an annual plan defined by company management paid on a monthly basis through the company commission scheme.
Works towards an objectives based bonus defined by company management aligned with company goals:-
1) Improve Customer Satisfaction.
2) Maintain market-share measured by number of accounts
3) Achieve assigned actions through Strategic Activity plans
4) Service Revenue Growth