Helpdesk Operator - Security
Helpdesk Operator Required in Hainault My client is a world class company supplying customised security solutions to homes, businesses and public sector organisations throughout the UK. Their High Security Division has been formed to offer round-the-clock, specialist security to their high profile customers in both public and private sectors. My client strongly believe that their staff is their greatest asset and their continued success is the result of the ongoing efforts of their exceptional team of employees. My client are now looking to expand their exceptional team through the recruitment of a highly skilled Helpdesk Operator in Hainault.The Candidate The ideal candidate will be able to demonstrate great communication skills and a strong knowledge of Microsoft Windows XP and Windows 7 Operating System. The ideal candidate will have previous helpdesk support experience and have a passion for delivering fantastic customer service experience. The Rewards In return for your hardwork you can expect to receive a competitive basic salary and full training on all supported systems. Other benefits include long term service awards and company health scheme. In addition to this we offer great opportunities to progress your career and a company pension.The Role Our Helpdesk team provides 1st line support for electronic security systems (CCTV, Intruder Alarms and Access Control) installed within the high security environment. The successful Helpdesk Operator will be responsible for:Providing remote support to end users for CCTV, Intruder Alarm and Access control systems using specialist diagnostic software.Log all incoming calls into the call logging system and escalate calls if a field Engineer’s attendance is required.Manage and administer card access privileges on access control systems from the helpdesk.Complete ‘remote’ maintenance on CCTV & Intruder Alarm systems to meet monthly targets. As part of the team you will be expected to work 37.5 hours a week – Hours between 7:30am and 7:00pm. Currently the Helpdesk provide a service on Saturdays. You will be expected to provide cover for Holidays and absence on an ad hoc basis.ApplyIf you have a proven track record in customer service, the communication skills and the drive to succeed in the role of Helpdesk Operator then we want to hear from you. Please click APPLY below to register your interest. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. You should receive a form of response within 28 days of applying. By applying for a vacancy you will automatically be allocated with a unique username and password to our award winning recruitment company. To take full advantage register your details in full and access thousands of vacancies.