Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.
Serco is currently recruiting for a fixed term receptionist role at the Park Pools Leisure Centre. This is a fixed term position to cover maternity leave from December to October 2015. This is a part time role based on 26 hours per week. The Receptionists role is to provide front line customer service to visitors to the centre.
Park Pools is one of the leisure centres which make up West Lancashire Community Leisure. Park Pool has a range of facilities available including swimming pools, a state of the art fitness studio and a workout studio. The centre hosts a wide range of activities available to suit people of all ages and abilities.
Principal DutiesGreet customers and book lessons and classes using a computerised booking systemPromote and administer gym membership salesHandle payments via cash or card, dealing with cash transactions and receiptsEnrol members for sports classes and lessonsEnsure continuous availability of customer information'sDeal with first line customer enquiries or complaints via telephone, email and face-to-face in a friendly and professional manner.
Key Skills and QualificationsExperience within a similar customer facing role including good customer care skills would be beneficial.The Receptionist should have maturity and calmness when under pressure.Receptionists are required to be good communicators with a good telephone manner.High standards of personal presentation are necessary for this role.In line with Serco Leisure the receptionist will have to undertake disclosure barring service clearance .
If you meet the requirements and demands of this role please apply through the Serco website by uploading a copy of your most recent CV.
Serco is an Equal Opportunities employer.