Customer Service Advisor
Are you passionate about customer service?
Do you want a career within customer service?
Do you want to be trained by a leading customer service organisation?
Do you believe yourself to possess world class customer service skills?
Do you have all the attributes of a fantastic customer service advisor?
If you answered yes to the above, please read on to find out more about these exciting customer service roles we have...
Inbound Full Time Customer Service Agents are needed in Didsbury to work on a temporary contract until 31/1/15. The role could become permanent for the right candidate.The role starts on Tuesday 11th November 2014.You must pass a CRB check to be considered for this post and not have any holidays booked before 31st Jan 15.
The role pays £7.40 per hour and the hours are working full time between the hours of 8am and 9pm Mon - Sun on various different shift patterns, as follows:
F1 = Mon - Fri between 8am-9pm plus 1 in 3 weekends (36.25 hrs)
F4 = Tue - Sat between 8am-9pm, off Sun & Mon (36.25 hrs)
F14 = Mon, Tue, Fri (11hr shifts) plus 1 in 3 weekend days (32.58 hrs)
Please be aware that the training is 3 weeks full time Mon - Fri, 9am - 5pm, so you must be able to commit to this.The ideal candidate will have previous call centre or customer service experience and a passion for delivering excellent customer service.This job starts immediately and is an ongoing temporary role; however, there may an opportunity of the role becoming permanent, for the right candidate, depending on business needs.The main duties and responsibilities for this role are as follows:Taking inbound calls from customers with general enquiriesProviding a world class customer service over the telephoneEstablishing the customers needs by asking effective questionsLogging all information accurately on the in-house systemWorking to customer service targetsDealing with complaintsThe ideal candidate must have a passion for customer service and team work and have a positive and friendly attitude towards customers. You must be able to work under pressure and have strong work ethics.For an immediate telephone interview, please contact Sally Cordwell (agy) on 0161-835-8302 or submit your CV online.