Supervisor - Leisure
Serco Leisure is currently recruiting for two Supervisors to work at the exciting WET N WILD water park in North shields Reporting to the Assistant Manager the Supervisors role is to ensure the safe and efficient delivery of services in a professional manner. The role will involve working 40 hours per week inclusive of evening and weekends. This is an opportunity to be part of the reopening of one of the North East`s most exciting destination venues and play a significant role in the success of the site.WET N WILD is an indoor water park situated in North Shields, Newcastle. The facility is being re-opened and operated by Serco Leisure in July 2014. It is one of the United Kingdom`s largest indoor water parks and is situated in the Royal Quays complex and features numerous slides, a wave machine, and rapids. Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.Principle Duties:- To supervise the onsite duty staff team in accordance with the operating procedures- To ensure as part of the operational management team that the facility is opened and closed in accordance with procedures and monitor the security of the building during all opening hours- To work with the management team to ensure customers enjoy a positive experience by ensuring that usage and behaviour is not detrimental to the enjoyment of others- To assist in maintaining the safety and welfare of all customers, ensuring that rules and regulations for the use of all areas are observed.- To provide a lifeguard service in any area of the centre to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.- To undertake daily inspection checks including flumes and play structures - To be responsible for the safe handling, transportation, storage and maintenance of centre equipment.- To report any unsafe practices observed.
Qualification and Experience Level:The Supervisors will have experience of working in a similar position previously and hold the following qualifications and training:- National Pool Lifeguard qualificationAlthough not essential the following would be beneficial - National Pool Plant Operators CertificateEssential Skills:- Knowledge of the Leisure industry- Knowledge of relevant Health and Safety Legislation- Use of IT systems- Customer Care Skills- Staff Supervisory SkillsOn occasion we receive significantly more applicants than expected for some vacancies. Under such circumstances we reserve the right to bring forward the closing date of the advertisement. Therefore you are advised to apply for the role promptly to avoid disappointment. Serco is an equal opportunities employer.