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1st Line Web Hosting Technical Support

Permanent  for Simple Servers in Redditch

1st Line Technical Support – Based Sambourne, Worcs. Basic – £depending on experience Simple Servers are the UK’s leading Magento focused Dedicated, Cloud and Shared hosting company. Our clients include household names who rely on our team and world-class infrastructure for their online storefront.Since 2008, Simple has provided optimised managed web-hosting, including some of the first private cloud SSD systems in the UK, supported by a hand-picked team of experts. We specialise is fast highly available hosting and are Magento experts.We believe that happy people make great companies, we recruit passionate and creative individuals to drive our business forward. You will be able to enjoy a fun,friendly working environment and a fantastic opportunity to grow with us.What is the job?1st Line Technical Support – Simple ServersSalary: Depending on skills and experienceContract: PermanentDescription: Responsible for problem solving customer issues using the online ticketing system. This is mostly online help desk based but a small amount of customers via telephone may be required.Your day to day responsibilities will include:Responsible for helping customers to get their website online and to get the most from their site.Responsible for problem solving server side programming and email issues.Identifying system, problem, bugs and solving these issues.From time to time you will be responsible to take the over flow of sales calls from the sales department.As a successful applicant you will have:Centos/CPanel experience helps.Good grades at school and college. A Degree helps. An interest in computers and internet technology.A problem solving mindset and terrific enthusiasm.Calm and patient nature.Desire to learn and move up in the world!An understanding of PHP, Apache, Nginx or Litespeed, SSH, Centos and Mysql. Magento knowledge an advantage.You’ll like:Passionate and professional team who offer support and training for all team members.Young, market leading company with very ambitious growth plans for the future.9-5 working hours at fantastic rural offices.No dress code – wear what makes you comfortable!Free premium coffee, Playstation, Wii and olympic weights, if your feeling strong!We offer a state of the art working environment based in Sambourne, rural Worcestershire.We’d like:A techie passionate for technology and knowledge of the hosting industry.A team player who goes the extra mile without being asked!Fun to work with and doesn’t take themselves too seriously!Ambition and a drive to be part of a great business with genuine prospects.You get the benefits of working for a established company but with the benefits and potential usually associated with a startup. A genuine opportunity to grow with a rapidly growing, hungry business that rewards motivated and skilled team members. Due to the rural location own transport is required.Strictly No Agencies

Job added on 31-10-2014