This is an exciting opportunity to join one of the UK’s leading Financial Institutions working as a Repayment Advisor on a temporary basis in Kirkby. The role offers an attractive pay rate of £10.00 per hour. The hours of work for the role are full time – 35 hours. Successful applicants will need to be fully flexible between Monday – Saturday. Opening hours are between 8am-8pm Monday-Friday and 9am-4pm Saturday. The position is for 2/3 months. Please note that no holidays will be granted during the first 6 weeks of the contract Job Purpose Repayment advisor to handle either Inbound or Outbound Customer contact via telephony. This will involve negotiating promises of payment whilst fully understanding Customer financial circumstances. * Working with minimum supervision, handling calls with customers (inbound or outbound) to negotiate repayment terms and achieve the best outcome for both the Bank and the Customer for accounts up £100,00.00 * Identify customer’s financial situation and find a way forward to minimise the impact of this on the Bank. * Acknowledge and resolve customer complaints at first point of contact wherever possible. * Adhere to all Company Policies and Procedures including limits of authority. * Accurate use of the Collections systems to ensure that a Customer’s records are kept up to date. * Fulfil the requirements of the Data Protection Act, Banking Code of Practice, including Identification and Validation of customer and the Consumer Credit Act. * Comply with all external regulatory requirements including Financial Services Act. * Embrace a culture of change through identification of non-value adding tasks and offering suggestions for improvement. * Proactively, identify fraudulent accounts understanding the complexities of bankruptcy IVA and Trust deed regulations and laws Control: Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose Measures: * All mandatory training completed to deadline and understood within given timescales. * Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures * Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records. * Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent re occurrence Technical skills and competencies * Service Excellence – dealing with customers regarding potentially complex financial /emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to Team Leader. * Influencing Others – understand individual complex situations for customers in order to identify the most appropriate repayment terms and ensure maximum revenue for the Bank. * Negotiation – effective negotiation of repayment terms to ensure debt is repaid as quickly as possible whilst ensuring affordability to customer’s circumstances. * Target Driven – working within a fast paced, structured environment with a desire to exceed set targets and develop knowledge and skills within Collections. * Team Player – offer support and advice to fellow team members and contribute to a positive working environment within the department. * Resilient – able to deal with customers who may be distressed and remain calm in confrontational situations. * Self Development – takes ownership for self-development opportunities to improve performance. * Adaptable to Change – able to adapt to a changing environment where business needs are regularly assessed according to the market and customer behaviour. To be considered for this exciting position, please email your CV in the first instance. Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process. The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks Telephone: 01782 558023Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.