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Support Analyst (Software / Application)

Permanent  for HR GO Recruitment in Upminster

As a result of continued growth, our client, a successful software company is now looking to grow their Helpdesk team.

You will be providing customer support for a web application written in Microsoft technologies. Preference will be given to candidates with some previous experience of providing telephone support in a IT Helpdesk environment. There will be an opportunity to go on client sites from time to time. A good conceptual understanding of databases is expected. Knowledge and experience of SQL is essential.

The ideal candidate will have excellent customer service skills, a talent for problem solving and the ability to apply these skills in a technical environment. This role could be your 1st role having graduated (with a relevant Degree) or it could prove to be the 2nd or 3rd step in your career.

This company is proud to offer progressive career opportunities and assistance with certifications for ambitious and committed employees. Future roles could be in Training, Implementation or Project Management.

Please call Gregor Alton at Ogilvie Recruitment (a division of HR GO) on 01473 833500 for more information and/or email your CV and cover letter to

Please note, your CV and personal information will be treated in the strictest confidence and stored in accordance with the Data Protection Act 1998, and the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Please also rest assured, no information will be passed to a third party without your express permission. Given the number of responses we receive, please assume that your application has been unsuccessful if you have not been contacted within 5 days from submitting your details.

Job added on 30-10-2014