GENERAL PURPOSE OF THE POSITION
The principal purpose of the Transport Planner is to assist in the effective and efficient planning and management of the transport operation, with absolute adherence to all relevant legislation, health and safety regulations and Company and customer Policy and Procedure.
The Transport Planner will be aware of, and will work consistently to successfully achieve, all requirements and wishes of the customer. They will provide an excellent level of customer service in accordance with the requirements of the contract and will establish and maintain excellent working relationships with key customer contacts, suppliers, third-parties and colleagues.
The Transport Planner will uphold and continually strive to better the good reputation of the Company and they will work mindfully to minimise cost and maximise profit, consistently seeking to benefit and improve the Company’s business in all aspects of its operation.
The Transport Planner will work as part of the transport team to be a knowledgeable and helpful physical point of reference to all drivers and will support the management team as required.
VALUES AND CULTURE
The following Company values and culture must be understood and consistently developed and promoted:Easy to do business with by keeping it simple;Respectful;Honesty and integrity;Passion and professionalism;Customer first attitude;Investment in our people; andConsistency.
PRINCIPAL DUTIES, SKILLS AND RESPONSIBILITIESAssist the Contract Manager in ensuring that the transport operation is consistently effective and cost-efficient whilst meeting all customer requirements, including time restrictions and service conditions. Understand and fully utilise Woodland Logistics operating systems for optimum operational performance.Communicate effectively with the customer and the driver fleet to ensure that all job requirements are appropriately understood and delivered.Successfully oversee driver daily work flow to assist in optimum performance, including with the use of vehicle tracking systems and other Company operating systems.Oversee and effectively manage the daily driver debrief process.Correctly prepare, manage and maintain operational reports as required by the Contract Manager.Manage vehicle servicing requirements and vehicle defects effectively, as directed by the Contract Manager, to ensure a consistently safe, legally compliant and roadworthy fleet. Work with the Contract Manager to ensure the cost-effective and efficient use of suppliers. Ensure that the correct purchase order procedure is followed and that invoices received are correct. Ensure that all transport documentation is efficiently managed and maintained within the office in accordance with the requirements of the Company and all relevant legislation.Maintain digital tacho graph records and vehicle unit records to ensure compliance with all relevant legislation and VOSA guidelines. Immediately highlight concerns to the Contract Manager.Work with the Contract Manager to manage driver tacho graph infringements and faults effectively in accordance with Company policy and procedure.Promote the Company’s open-door policy at all times to encourage good communication internally, at all levels.Work with drivers to understand and assist in addressing day-to-day operational concerns. Build and maintain good working relationships with all drivers and liaise in matters of their welfare to ensure, so far as possible, a satisfied and operationally-sound team.Maintain effective driver training records and highlight all refresher needs or general training needs. As directed by the Contract Manager, make appropriate arrangements for training. Maintain an excellent working knowledge of the Working Time Directive, the Driver’s Hours Regulations and all other legislation and best practice that is relevant to the transport industry. Consistently work in accordance with all relevant legislation and promote the absolute importance of this. Highlight any known or suspected breach of legislation to the Contract Manager without delay.Work with the Contract Manager to ensure that all Company health and safety policies and procedures, including risk assessments, safe systems of work and legislative regulations, are promoted and followed consistently by all, including drivers, office staff and visitors. Ensure a complete understanding of all Operating Licence obligations. Assist the Contract Manager in ensuring that all operational activities are fully legally compliant and are completed in adherence to all Operating Licence obligations. Such activities include, but are not limited to:Vehicle and trailer servicing;Vehicle and trailer security;Working Time Directive and EU Drivers Hours Rules management;Defect reporting; andVehicle maintenance.
Highlight any concerns in this regard to the Contract Manager without delay.
This list is not exhaustive.
The role of Transport Planner will change and develop from time to time in accordance with the needs of the business.
PREFERRED KNOWLEDGE, SKILLS AND EXPERIENCEHas experience of national freight and group age planning and multi-drop deliveries.Has experience of working with computerised traffic systems.Understands and can deliver an ‘on time-in full’ service.Has experience of working to strict timelines, delivering a plan from order capture to delivery.Has an excellent awareness of legislation relating to Drivers working time and tacho graph use.Can work with third-party subcontractor hauliers to ensure the delivery of agreed service levels.Has a professional CPC qualification.
REQUIRED PERSONAL ATTRIBUTESAble to work to deadlines and under pressure in a fast-paced transport office.To be decisive and objective with a ‘can-do’ attitude.Can multi-task and prioritise successfully, without compromising on quality of service.Has cost awareness - delivering optimum productivity and cost performance.Is a team player and takes pride in delivering excellence.Is very customer-focused and will strive to understand the customers’ business and deliver the customers’ expectations, often going ‘that extra mile’.