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Mortgage Collections (Customer Service)

Permanent  for Search Consultancy in Glasgow

Mortgage Collections (Customer Service) - Glasgow City Centre

Working hours: 35 Per Week various shifts including weekends

I am currently recruiting for a Mortgage collections Advisor to join a market leading organisation based in Glasgow City Centre.

This is a fantastic career opportunity within the Financial Services industry if you have passion for delivering great customer service and receiving great results.

As a Mortgage Collections Advisor you will contact customer who are currently in mortgage arrears, to discuss reasons for missed payments. You will take payments over the phone or negotiate a repayment plan to get the customer back on track. You will also provide excellent levels of customer service.

This role will involve:

Proving excellent levels of customer serviceTaking inbound and outbound callsWork to achieve weekly quality and performance KPI'sWork on both business and domestic accountsAdhere to FCA regulations

To be successful in this role you MUST have experience of working within a contact centre - Ideally sales or collections.

You will also have a steady with CV with no more than 2 positions in the last 3 years.

This opportunity is subject to successfully passing a credit check and disclosure.

If you would like more information on this exciting opportunity call Gary Scott on 0141 272 7776

Job added on 10-10-2014