Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.
Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can do attitude are key to helping us deliver this mission and are values we expect from each individual.
Water Meadows Swimming and Fitness Complex offers everything you need for a great family visit. The leisure pool is packed with water rides to keep both adults and children entertained, whilst the competition pool and fitness suite provide for those seeking a more active visit.
We're looking for x7 part time weekend Leisure Assistant's to work Saturday & Sunday within the Water Meadows Leisure Centre for the Mansfield District Trust. The role of the Leisure Assistant is to ensure customer safety and maintain high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment.
Main Duties and Responsibilities include:Provide supervision of swimming pools to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.Provide supervision of dry-side activities to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.Ensure equipment is set up in order to meet the needs of the programmed activities.Undertake cleaning tasks as required to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms and toilets.Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate.Maintain high levels of customer service at all times.Maintain a full product knowledge of the services and activities available at the centre.Attend training sessions in order to demonstrate competency and maintain a valid qualification.Follow the processes laid down in the SMS (Serco Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures.Undertake any other duties as required within the Centre as directed by your line manager.
Skills and Attributes:Ability to remain vigilant, alert and attentive.Ability to be calm and in control in pressurised situations such as emergencies.Customer care skills.Communication skills.Experience of a similar role.The ability to set and achieve high standards of centre cleanliness and presentation.Health & Safety awareness.The ability to deal with customers of all age groups and levels of ability.In line with Serco Leisure`s policy, all employees will have a DBS disclosure at an appropriate level.
QualificationsThe Leisure Assistant will possess a current Royal Lifesaving Society National Pool Lifeguard Qualification.
Disclosure & Baring Service (DBS)In line with Serco Leisure's policy, all employees will have a DBS disclosure at an appropriate level.