Technical Services Manager
Work with the Inventory & Logistics Manager to implement processes and systems for the management regional technicians and the management of those processes and systems. An integral cog working between engineering and global technicians up skilling and ensuring all techs have the knowledge and tools to complete all required regional repairs and site installations.
Working across multiple geographic locations, diverse cultural client bases and local and central office management teams ensuring all processes are documented and reported. This role will also have a number of direct reports.
Key Areas of Responsibility:
Assess all regional maintenance work for both quantity and qualitygloballystafflocationssystemsprocesses
The work being assessed will include:On-site installationsMaintenanceShippingParts used and demand managementCost Driver AnalysisHealth and Safety
Identify technical skills gaps and training needs on both hardware and software.
Construct Training Plan
Construct & Roll-out:Authorised repair system – only centrally approved repairs can be undertaken in the fieldQuality standards on all work and assessment processReporting system using Autotask covering:Work undertakenLabour timeParts used and demand managementInventory movementsTraining plan for all technicians
Point of contact for all Company Technicians and engineering team ensuring product knowledge waterfalls down to all regional techs
Provide assistance to the Inventory & Logistics Manager
Skills ProfileEffective communicatorStrong people managerExcellent ability to delegateEffective stakeholder managementAbility to engage at all levels in AI and present to ClientsStrong influencing and negotiating skillsIT literate, MS OfficeGood planning and forecasting skillsAbility to work under pressureStrong cultural and market awarenessAbility to coach and mentor AI staffStrong operational background including project managementGood knowledge of both hardware and software installation.
Personality ProfileStrong leadershipPositive outlookTenacity and driveSolutions mindedConfidentSense of humorCollaborativeTeam playerSupportiveApproachablePlease apply with your CV and covering letter - stating your salary expectations and notice period.