Customer Services Assistant - 3 mth contract
Do you have excellent customer service skills? Are you a good team player and eager to work for a rapidly expanding healthcare organisation? Office Angels Tunbridge Wells have two fabulous opportunities for a Customer Services Assistant within our client's bookings team for a 3 month contract.As part of the Customer Service Team you will be responsible for providing excellent service across several aspects of the organisation supporting both patients and colleagues. Within this diverse role, your duties will include the following: - Updating the Patient Administration System as required, creating supporting documentation such as admission/appointment letters. - Work closely with clinical staff to ensure suitable allocation of patients to appropriate clinics and theatre lists. - Covering the Outpatients reception area and working closely with matron to ensure the efficient and smooth running of clinics with a high emphasis on the provision of a good customer service. - Booking follow-up appointments for patients face to face and logging patient case notes. - Ensuring outcome forms are completed and booking MRI, pre admission, tele-assessment appointments and operation dates. - Checking patient registration forms. - Receive and action telephone enquiries from patients regarding appointment and admission bookings. - Liaising with other Customer Services teams and clinical staff to ensure the provision of a seamless service to patients, consultants, colleagues and others. You will have experience of working within a busy customer service department, ideally within a healthcare environment. As well as having strong communication skills, you will have excellent attention to detail and adapt well to computer software packages. IT literacy is essential as you will be working with Microsoft Office applications as well as the in-house Patient Administration System. As part of the bookings team, you will be working shifts that vary from 8am - 4pm, 9am - 5pm and 11am - 7pm with occasional Saturdays from 9am - 12pm. If you have the skills and experience required to successfully fulfil this varied role and would like to work for company that values and rewards their staff with excellent benefits, we would love to hear from you so apply today!