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Customer Service Assistant Apprenticeship - Edinburgh


We are giving you a great opportunity to progress in a new and exciting career in the betting and gaming industry! Paying £6.44p/h you could quickly develop into a management role, plus gaining valuable qualifications at the same time. You could be completing an apprenticeship for the gaming and betting industry depending on your situation in relation to the criteria set out. We are offering the same salary and terms and conditions as our standard Customer Service Assistant positions. With great opportunities to progress in you first year and continue moving up into management roles, building a fantastic career with a progressive company. If you are looking for a permanent career, we are looking for individuals with the determination to succeed and progress within our business

Job purpose and scope

You will be the friendly face engaging with our customers and processing bets on our state-of-the-art betting system. As a Customer Service Assistant you are key in making our customers feel welcome and we strive to continuously deliver excellent customer service. Our shop environments are modern and the atmosphere is thrilling and exciting. We are a fast-paced 7 day - a - week business and our busiest times are very much dictated by the sporting calendar. Bearing this in mind you must be flexible and adaptable. If you would like a role where no two days are the same and if delivering customer service comes naturally, apply now and become part of the thrilling gambling action. 

Specific responsibilities

- Providing a great gambling experience for our customers through delivering a professional and friendly service - Advising customers through in-depth knowledge of all in shop betting products, including gaming machines - Understanding and fully complying with Gambling Commission regulations - Maintaining a clean and tidy working environment through effective merchandising, maintenance and housekeeping

Essential skills/attributes

You will be aged 18 or over, numerate and able to work evening and weekends. We provide full training, which is considered to be the best in the industry.

Desirable skills/attributes

Previous customer service related experience

William Hill

It’s no surprise we’re known as the Home of Betting. Here at William Hill, we have a long and proud history. Founded in 1934, we’ve become famous for our expertise, great customer service and forward-thinking approach. And we’ve since grown into a global company. Not to mention one of the biggest names with multi channels online, on the high street, on the telephone and mobile. We’re now there behind every bet and every game. Choose a career at William Hill, and who knows. You could help us write the next chapter of the William Hill Story.

Job added on 26-09-2014