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Senior 3rd IT Infrastructure Engineer

Senior 3rd IT Infrastructure Engineer

Our client, a professional services organisation, is seeking a 3rd Line Infrastructure Engineer to ensure that IT Services achieve high levels of availability and reliability. As the 3rd Line Infrastructure Engineer you will be required to monitor, fix and support all server hardware, Microsoft server software and desktop applications.

This is a fantastic opportunity to join a dynamic, growing team within a well established organisation.

In addition you will be responsible to support, install setup and support VM / vSphere

The position is being offered on a permanent basis, is going to be located in the company's West Yorkshire based office and a very competitive salary is also on offer. Ideally the candidate will be qualified in VNWare Certified Professional (VCP), Dell Certified Systems Engineer (DCSE), Microsoft Certified MCSE, MCITP, CCA or VCP level or equivalent, advanced knowledge of Windows 2008/2012 server, MS Exchange, MS Terminal Services, Advanced networking knowledge (Cisco, Draytek, Netgear).

Role Responsibilities:

Provide 3rd line Support to staff and customers Work with 1st line helpdesk engineers when support is escalated to you and communicate progressEnsure all support duties assigned to you are completed satisfactorily and efficiently documentedCandidate’s requirements:Good all-round experience of multiple infrastructure technologiesAdvanced Microsoft Server skills 2008/2012 including build & administrationBuilding, maintaining Servers and producing documentationGood customer awareness, ability to manage customer expectationsExcellent analytical and problem solving skillsEffective communication skills, able to explain complex issues to non- technical users.Proactive, self-starter, self-motivated, team playerAble to work under pressure, against timelines and good at multitaskingA good understanding of service support best practicesExperience in an IT helpdesk environment and ability to work to and implement processPossess a UK driving licence is a bonus but not essentialA strong working knowledge of virtualisation platforms (VMWare, Hyper-V and vSphere) Implementation, manage/supportA strong working knowledge of Microsoft Exchange 2010 and 2013

If you feel you have the skills and experience to bring to this role, please send your CV to joannewhitley@theagency.org.uk

Job added on 09-06-2014