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Customer Consultant - Leeds Guisley

Permanent  for Carphone Warehouse in Yorkshire

Customer Consultants£7.11 per hour

 

Various part time contracts available: 15, 22 & 30 hours per week. with flexibility to work additional hours

As a Technology Support Adviser you will:• Assist customers with service/repair issues within the Standard Operating Platform (SOP) of the Precinct• Provide the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions• Facilitate the complete solution of product sales, upgrades, installations and service in the store. • Personify and uphold the Geek Squad service standards.As well as an avid interest in all things technical, what we really need are Customer Support professionals who can build a rapport with customers – people who can ask the right questions and find the right answers. At the heart of our success is fantastic customer service – being responsive to requests, keeping explanations clear and simple, and ensuring every customer leaves us delighted. So customer facing experience (ideally within a retail team) is important, as is a personal drive to deliver the very best solution to everyone you meet.Working at Carphone Warehouse definitely has its perks. What you get for working with us is a comprehensive package which includes a combination of pay and benefits, plus a culture that encourages development, individuality and work/life balance.We look forward to receiving your application. Thank you for taking the time and effort to apply for this role. Please note that we will only contact you again if you are invited to interview.All data is processed in accordance with the provisions of the Data Protection Act.

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Job added on 15-09-2014