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Team Leader

Permanent  for Serco in Woking

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Our Environmental Services business has seen extraordinary nationwide growth over the last few years, and we`re looking for dedicated Street Cleansing Operatives to help us continue to deliver a first-class service. We are currently recruiting for a Team Leader post at our Woking site. Job Purpose - To ensure the safe and efficient delivery of services in a professional manner. - To supervise the process of work, equipment, materials, labour and resources from inception to completion in line with Contract requirements and KPI`s. - To develop, manage and maintain excellent relations with client, customers and employees. - A key resource in the Local Government Management and Supervisory Team, pro-actively implementing best practice and improved methods of working across the business. Key Responsibilities Operational - To supervise and co-ordinate programme works as part of the grounds maintenance regime on a daily/weekly/monthly basis. - To ensure that all documentation is completed within specified deadlines. - To supervise the implementation of Contract requirements and the specification of all works. - To monitor and inspect the standards of work completed, dealing with any matters which arise promptly. - To identify, understand, implement and communicate key performance indicators and ensure that these are met. - To regularly report to line manager progress on works and any matters which arise affecting delivery. - To work as part of the Management and Supervisory team, putting forward suggestions and ideas for improvements in service provision. - To be available and contactable for emergencies and manage changes to operational requirements on a daily basis. Commercial/Financial - To be aware of the commercial and financial expectations, pro-actively managing resources to meet and exceed the requirements. - To ensure that financial processes such as requesting purchase orders, ensuring invoices are raised and monies received are completed within required timescales for all works, including third party. People - To be responsible for the leadership of employees ensuring that resources are available and utilised effectively. - To undertake regular performance management of employees resolving any issues which arise in a timely manner and in accordance with relevant policies and procedures. - To manage the training and development requirements of employees. - To cascade best operating practice, e.g. H&S, systems, utilisation of machinery etc, to employees, ensuring that relevant systems are put in place to achieve success. - To develop processes with employees, both individually and within teams to encourage open and honest communications. H&S - Responsible for monitoring the daily inspection and reporting procedure for plant and vehicles. - To ensure that all Health and Safety requirements are met. Person Specification Experience - Substantial experience working within grounds maintenance or equivalent relevant environment Personal - Strong communication and interpersonal skills - Ability to work on own initiative, prioritising and managing workloads - Numerate and literate - Willingness to undertake further training - Clean driving licence - Financial/Commercial awareness - Clean HGV licence essential for drivers/Clean drivers licence desirable for all other staff

Job added on 12-09-2014