Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can do attitude are key to helping.Market Drayton Swimming and Fitness Centre has a range of facilities and offers a variety of activities for all ages. From fun family swim sessions and swimming lessons for children and adults to energetic aqua fit classes to in the health suite - there is something for everyone. The Leisure Assistant`s role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment.Key Duties- Provide supervision of swimming pools to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring- Provide supervision of dry-side activities to ensure customer safety at all times - Ensure equipment is set up in order to meet the needs of the programmed activities- Undertake cleaning tasks as required to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms and toilets- Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate- Maintain high levels of customer service at all times- Maintain a full product knowledge of the services and activities available at the centre- Follow the processes laid down in the SLIMS (Serco Leisure Integrated Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures- Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint
The Recreation Assistant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position, e.g. working in a service led or retail operation.- Ability to remain vigilant, alert and attentive- Ability to be calm and in control in pressurised situations such as emergencies- Customer care skills- Communication skills- The ability to set and achieve high standards of centre cleanliness and presentation- Health & Safety awarenessThe Recreation Assistant will possess a current Royal Lifesaving Society National Pool Lifeguard Qualification or equivalent. A first aid at work qualification and pool plant operators` certificate are also desirable.All posts require a DBS Clearance If you feel you meet the criteria for the role please apply and upload a copy of your CV.