Application Support / Infrastructure Engineer
Our client is a multi-disciplinary research and development organisation which prides itself on delivering innovative solutions within the organisation and to other organisations across the electrical power transmission and distribution, power generation, rail transport and aerospace industries.
They are currently searching for a Application Support / Infrastructure Engineer to join their site in Edinburgh
The Rolework closely with customers, partners and internal teams to resolve complex software and IT related issuescreate and maintain excellent customer relationships, ensuring needs are met through e-mail, telephone and webuse of problem solving and technical analysis to swiftly isolate and replicate software issuesrecreate customer environments to emulate their software and IT configuration, understanding the relationship between application, operating system and networkmanage and implement customer software deployment/commissioning projectssupport factory and site acceptance testingact in the best interests of Psymetrix Limited at all timesperform such other tasks as are consistent with the position
The following skills and abilities are essential to the role:excellent product support experience and commercial knowledge of the following: RHEL Linux/CentOS Linux, including protocols, TCP / IP, DNS, DHCPcommercial experience in a second-line software technical support roleexperience in creating and maintaining virtual environmentsa good understanding of secure remote access technologies (preferably: IPSEC VPN, SSL VPN, SSH, RDP)ability to organise and work under deadlines, while producing quality deliverablescapacity to work autonomously and to take proper initiativegood team player and communication skillshappy to be flexible with regards to working hours and a genuine interest in the latest technology happenings
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