Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can do attitude are key to helping us deliver this mission and are values we expect from each individual.
We are looking to recruit x2 Part Time Leisure Assistants for Water Meadows Leisure Centre.
The Leisure Assistant`s role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment.
These roles will be working 16.5 hours a week, 3 / 4 days out of 7 on a flexible rota basis. It will require the successful candidate to be flexible to work some evenings and weekends.
Main Duties and Responsibilities:Provide supervision of swimming pools to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.Provide supervision of dry-side activities to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.Ensure equipment is set up in order to meet the needs of the programmed activities.Undertake cleaning tasks as required to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms and toilets.Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate.Maintain high levels of customer service at all times.Maintain a full product knowledge of the services and activities available at the centre.Attend training sessions in order to demonstrate competency and maintain a valid qualification.Follow the processes laid down in the SMS (Serco Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures.Undertake any other duties as required within the Centre as directed by your line manager.
Qualifications:Essential: The Leisure Assistant will possess a current Royal Lifesaving Society National Pool Lifeguard Qualification.A first aid at work qualification and pool plant operators certificate are also desirable.
Essential Skills:Experience in a similar role / environment.Ability to remain vigilant, alert and attentive.Ability to be calm and in control in pressurised situations such as emergencies.Customer care skills.Communication skills.The ability to set and achieve high standards of centre cleanliness and presentation.Health & Safety awareness.The ability to deal with customers of all age groups and levels of ability.
In line with Serco Leisure`s policy, all employees will have a CRB disclosure at an appropriate level.