Casual Events Assistant
Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.
Serco Leisure is currently recruiting for 7 Casual General Assistants at Bisham Abbey National Sports Centre. The role of the General Assistant will cover Catering, Bar and Stewards Events. The role is to work within specific area of the business and to achieve high standards of service and customer care at all times. The role will ensure a friendly and clean environment at all times.
Bisham Abbey is one of Sport England's National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain's leading sports men and women, and aims to provide a world class experience where everything we do ensures that our customers are valued and their satisfaction and recommendation to others is paramount.
Principle Duties:Follows the robust health & safety culture in full compliance with policies, procedures and systems.Putting forward suggestions and ideas for improvements in service delivery.Deliver consistent customer service excellence to both the customers and Local Authority Clients.To be able to work as part of a team and be flexible in your approach to demanding needs of this service.To have an awareness of the service delivery and how your actions can effect the departments productivity and turnover.
Qualification and Experience:Any experience in a similar position would be desirable. .Ability to understand health and safety documentation with basic verbal and written communication skills for record keeping, timesheets, absence records and discrepancies reporting.To maintain excellent customer and client relations, particularly members of the public.To maintain a presentable appearance at all times. To carry out your duties as per the contract requirement and specification.
Desirable Qualifications:A BIIAB National Certificate in Licensed Retailing Operations and a CIEH or RIPH FoundationCertificate in Food Hygiene or a Level 2 Award in Food Safety in CateringNVQ Level 2 in Cleaning, or equivalent