Customer Service with German - Cork City
Adecco has an excellent opportunity for Customer Service Agents with German. The ideal candidate will be responsible for providing effective client service for all internal and external clients by demonstrating exceptional customer service skills; utilising technical expertise and familiarity of company products and procedures. Duties * Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely manner by scheduling future conferences, running attended conferences * Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner * Providing real time conference assistance * Reporting problems as necessary to minimize impact to clients * Researching and resolving client complaints and concerns * Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing; * Reporting any concerns about system functionality to the appropriate personnel * Compiling Statistical data for report creation and future use * Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives * Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives – providing usage information and troubleshooting problems * Proactively contacting clients regarding on-going issues * Handling clerical duties relating to the conference calls, performing various CD duplication procedures Skills * Fluency in English is essential * Fluency in German * Minimum of 1 to 2 years Customer Service experience * Accurate typing of approx 30 wpm * Excellent working knowledge of Microsoft applications essential * Excellent interpersonal and communication skills (both written and verbal) * Problem resolution skills * Accuracy and attention to detail is essential * Excellent organizational and prioritization skills * Ability to work well both independently and in a team environment * Ability to work alternate shifts is a job requirement * Ability and flexibility to perform all other job-related and ad-hoc duties as required. If you feel you have the skills and drive to meet our clients requirements, please forward a copy of your CV to Melissa at Adecco Recruitment via the link below. Adecco Recruitment is an equal opportunities employer Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.