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Inspection Support Coordinator

Permanent  for Serco in Birmingham

We currently require an Inspection Support Coordinator to work for Serco Inspections in Birmingham. Serco is an international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.Serco Inspections is responsible for managing the inspection of children`s centres, maintained and independent schools, learning and skills provision and initial teacher education (ITE) in the West Midlands, East Midlands and the East of England.Main Purpose:Responsible for the inspections co-ordination processes whilst maintaining performance against the contract key performance indicators.Duties and Responsibilities- Maintaining good communications and strong professional links with all personnel involved in inspection delivery and management- Ensure that inspection reports follow the correct process by monitoring contract deliverables/KPI`s and ensure targets are met or exceeded.- Achieve and maintain consistent accuracy and tracking of inspection activities within required timelines, including responsibility for delivery of the associated Key Performance Indicators (KPI`s) - Ensure that all inspection processes and procedures are adhered to including pre and post inspection coordination, report submission and customer feedback- To seek opportunities for continuous improvement and development of working practices to improve service

Skills and Attributes - Excellent interpersonal and communication skills - written, verbal and telephone - and able to adapt to the audience- Good planning and organisational skills in all aspects of work- Ability to work under pressure and prioritise, remaining solutions-focussed - The ability to manage priorities and competing tasks in a pressurised environment whilst meeting agreed deadlines/timescales - Resilient and shows tenacity to deliver a high-quality service- Acting as a pro-active self-starter able to respond quickly and flexibly to changing deadlines and targets to deliver required customer targets and expectations- Commitment to personal development and learning- Uses knowledge to focus work and drive improvements- Attention to detail and accuracy - Ability to think creatively and pragmatically- Excellent customer service skills- Analytical skills and attention to due processKnowledge and Experience- Experience of working under pressure to satisfy customer expectations- Manage own workload, anticipate and escalate issues as the arise , and thrive under pressureThis role has an option of working term time hours only.Serco is an equal opportunities employer.On occasion we receive significantly more applicants than expected for some vacancies. Under such circumstances we reserve the right to bring forward the closing date of the advertisement. Therefore you are advised to apply for the role promptly to avoid disappointment. If you have any queries or additional requirements please do not hesitate to contact the Serco Recruitment Team on 0845 000 6947.

Job added on 05-06-2014